FAQs

FAQs

Basics

What is Moonship group buying?
  • Moonship is a Shopify app that enables a merchant to let their customers do group buys with friends, in order to get a discount:
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How do I share group deals with friends?
  • If a customer starts a group, they are able to invite friends to join them via Facebook, Messenger, Whatsapp, Twitter, Reddit, Text, or through a link copy
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How buying with friends works

Are all orders in a Buy with Friends order shipped to one person?
  • Nope, all orders in a Buy with Friends order is a separate order by a separate person. These individual orders will appear in the Shopify Orders tab once the required number of people have joined.
Can a customer buy variants of the same product and still be included in the Buy with Friends order?
  • Yes, a customer can choose different variants of the same product and still be included in the Buy with Friends order.
Can a customer buy multiple different products and still be included in the Buy with Friends order?
  • No, currently customers in the same Buy with Friends order have to all be purchasing the same product. However, they can purchase different variants of the product and still be included in the same Buy with Friends order.
What happens when too few people join the Buy with Friends order?
  • When too few people join the Buy with Friends order, the order will expire and nobody will be charged. If the customer checked the "purchase without discount" option, their order will be processed at full price.
Is there any limit to how many people a person can invite to their Buy with Friends order?
  • No! There is no limit. There is a minimum that is set (e.g. at least 2 referrals are required for the discount to apply) but there is no upper limit on the number of people who can take part in a discount once a Buy with Friends order is completed.
  • What we typically see is that many people will share their Buy with Friends order link to a group of their friends & family. They only require 2 people to order with them to receive the discount, but very often more than 2 people will order to simply take advantage of the deal.

Merchant Install & Setup

What % discount should I give? I’m worried about giving too much.
  • The higher the discount, the more likely customers are to share your product, and the more likely they are to share it with more people. We've seen some really great buy with friends orders gather more than 10 new people in a single order!
  • As a guideline, we recommend giving no less than 20%, and ideally anywhere from 30-40%. Remember - most merchants spend anywhere from 20-60% of product revenue on advertising, so really, you're simply taking the money you're already spending on ads and giving it straight to the customers instead.
  • The customers referred will be more loyal, more likely to retain, and more likely to bring others just like them to your store. That's because your most loyal customers have a fantastic ability to find others, well, just like them!
Each of my products has a different margin. Some products are more profitable for others, can I mark down some more than others?
  • We wanted to make Moonship as dead simple to install as possible. The best way to do this was to just have one button turn on the same discount on all products across the store.
  • If this is something you'd really want, feel free to shoot us an email at hello@moonship.com and let us know! If enough merchants ask for it we'd certainly consider it.
Can I mark down each product by a $ amount instead of a %?
  • In lieu of simplicity, we thought a % would be the easiest to implement since merchants typically have varying price points on their products.
  • If this is something you'd really want, feel free to shoot us an email at hello@moonship.com and let us know!
How many referrals should I pick? I’d want them to refer as much as possible
  • We recommend you keep this low. The best results often come from only requiring 1 or 2 people to get the discount. This may seem counterintuitive - but remember that this is the minimum people required. Most times, when customers are sharing the deal, they send it to a group of people. It's very common that even with a requirement of 1 or 2 people, the final buy with friends order size is closer to 4 or 5.
  • The inverse however, is that if you set this number to say, 5, very few customers will be able to find enough people to complete the order. This can often lead to frustration and negative sentiment towards trying again.
How can I change the button color? (not available yet)
  • This feature is in development and will ship shortly. After this feature is live, you'll be able to click on the settings button in your Moonship menu and see the ability to put your button color in there. For more information on how to find your primary button color, take a look at our guide here.
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How much of my traffic are you allotting to the A/B test? Why that amount?
  • We're currently basing the amount of traffic we dedicate to the A/B test based on the regular visitor traffic numbers on your site. The more people that visit your site, the less traffic we will allot to the A/B test. The goal here is to get a statistically significant test to prove that Moonship is working before rolling it out to the rest of your site.
Can I change the font size, font-family of the buttons?
  • We don't currently support this. If this is something you'd really want, feel free to shoot us an email at hello@moonship.com and let us know!
Does this work with my existing tracking pixel?
  • We're currently working on allowing merchants to install Facebook and Google tracking pixels! Feel free to shoot us an email at hello@moonship.com to check on our progress.
Does this work with Recharge, other apps, etc.?
  • Moonship doesn't support subscription purchases or other alternate payment methods at the moment. It should also not conflict with any pre-existing installed apps. Please reach out however at hello@moonship.com if you're having issues with pre-existing installed Shopify apps!
Can I increase the time limit for Buy with Friends orders?
  • We don't currently support this. If this is something you'd really want, feel free to shoot us an email at hello@moonship.com and let us know!
Can I allow customers to group buy over a collection of products?
  • We don't currently support this. If this is something you'd really want, feel free to shoot us an email at hello@moonship.com and let us know!

How to find your button color #